Returns & Exchanges
Due to the perishable nature of our premium seafood, we prioritize food safety and cannot accept physical returns on food items. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the specific product concerns immediately upon arrival to help our quality control team assess the claim.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photos within the 24-hour claim window.
Internal Review
Our seafood specialists will review your submission within one business day to verify the condition and process the appropriate resolution.
Receive Resolution
Once approved, a replacement shipment will be prioritized for the next available delivery date, or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing